Welcome to Support
Need help with your tickets, event details, or questions?
You’re in the right place.
Browse Our Frequently Asked Questions
Whether you’re looking for a packing list for the event, a lost ticket, or wondering about our sustainability practices, the help articles cover (almost) everything. Browse them below to find your solution.
Looking for updates on
a specific venue?
The Facebook Event Pages and our Email/SMS List are two ways to get information on the event status, weather, parking, and more for your event. You can access both resources below for your location.
Can I reach out to the venue with questions?
If you have a question, please reach out to us. Our wonderful venue partners don't have access to the information you’re looking for and won’t be able to help you with tickets or other issues.
Our support team is ready. How can we help?
We want to make your Night Lights experience awesome from start to finish.
Please complete ALL of the form fields below so we can route your question to the right person and provide you with a solution quickly.
We do not offer phone support at this time, but...
Our email support is available Monday–Friday 9am-6pm Mountain Time.
If we have an event in your area, we have limited support on the event day until about 2 pm. Your best source for information is our Facebook Event Pages.
We typically respond within 48 hours. We promise we'll get back to you :)
If you don’t have an issue with your ticket or event details, and want to talk about partnerships, collaborations, or sponsorship, please use our contact form here.