Welcome to Support

Night Lights is one of the most romantic destinations in the country. We're all about the love, and we'd be happy to help you! Need a photographer pass or some advice on the perfect time to pop the question? Email us. We always say YES.

No drone equipment is allowed unless you were specifically hired to operate a drone for Night Lights Media. If you are interested in collaborating with us, email our media department with your portfolio and the Night Lights location of your choice at media@nightlightsevent.com.

We encourage local photographers to use our event as a spectacular backdrop and only ask that they are courteous and respectful to participants regarding the amount of space they use for their shoot.

Please email our team at media@nightlightsevent.com if you plan on bringing any large equipment. If you reach out to Night Lights Media in a timely manner, our media team may offer discounted tickets or free entry in exchange for collaboration and image access.

Thank you for your interest! We love supporting local businesses. Please email us at vendors@nightlightsevent.com and include your location of interest, your business, and any other information you feel is relevant (website, social media, photos, etc.).

Of course! We are passionate about empowering content creators and artists across the country. Email us at media@nightlightsevent.com and please include your social media handle, examples of your work, and your location of choice. Pitch us— we can't wait to hear from you!

If you've created high-quality content at one of our events, we want to see it! Email us at media@nightlightsevent.com with the Night Lights location you attended and your proper credits (social media handle, photography accounts, etc.) and we may spotlight you!

Thank you for your interest! We love working with local groups to support great causes and facilitate access to our events.
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The best way to reach out is to email at least 2 months prior to the event in question. Include relevant links to your group, a timeline if applicable (auctions, fundraisers, etc.) and the Night Lights location you're interested in.

Find your Night Lights location of choice and enter the promo code provided to you by Groupon in the promo code box before proceeding to checkout. You can see all of our locations here: https://www.nightlightsevent.com/tour
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If you need more help, just send your Groupon receipt over to our help center. (Allow for a 48-hour response rate.) It is best to redeem your ticket ASAP so you're ready to go on the event date.

For Groupon tickets, you must take the promo code given to you and redeem it on our Night Lights ticketing site: https://nightlightsevent.com
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The code will give you a deal on your Night Lights ticket, but you MUST register that code on our site to register your tickets. The sooner you redeem your code, the better. That way we can send you important emails regarding food policy, parking directions, what to bring, and helpful event details!
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If you do not redeem your Groupon promo code by the date required, you'll miss out on your deal. The date Groupon gives is usually the day before our event.

Yes! Just bring your voucher to the event. There will be a Groupon tent that you can check in with. We do not recommend using this option unless absolutely necessary. (Fair warning: You may experience a long wait time to enter the event because of this.)

To claim your refund via Groupon, you must email them directly at support@groupon.com and let them know that we’ve authorized this refund (with proof of your weather protection payment).

The longer you wait to redeem the promo code given to you by Groupon, the less time you'll have access to pertinent event information for the event.
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You are NOT registered for our event until you redeem your promo code on our ticketing site at https://nightlightsevent.com. Once registered for Night Lights, we’ll have your contact information and can add you to the mailing list. You will then receive important emails and alerts regarding weather, packing, schedules, and parking.

The Groupon expiration date is listed as the day before the event to ensure you register your tickets on our site before the big day.

We recommend redeeming your code at our ticketing online checkout ASAP so you receive important emails to prepare you regarding parking and event details.

Absolutely. When you redeem the promo code given to you by Groupon, you'll be able to add weather protection on our ticketing site when registering.

If this happens, request a refund immediately from Groupon at support@groupon.com. Unfortunately, we do not have access to your order as we are separate companies. Groupon will send your refund request to us to be approved and initiate a transaction pending approval on their site.

If you purchased the "Skip the Line" option when ordering tickets, you will receive your tickets and wristbands 1-2 weeks prior to the event. If you did not purchase this add-on, you will receive them the day of the event upon entering!

Shoot an email over to help@nightlightsevent.com and provide your name and address, ticket confirmation code, and the site where you purchased your tickets, and we'd be happy to help!

If you made an account when purchasing, you can log back into the account and apply any of the add-ons you would like. However, if you did not create an account, they will be available for purchase inside of the event at the same price offered online.

We do not offer a discounted ticket for those who do not wish to participate in the launch. The adult ticket price covers the cost of admission as well as the items listed above and all event performances and activities.

Yes, your tickets are 100% transferable! Shoot an email over to help@nightlightsevent.com for further assistance!

We understand that sometimes plans change, so tickets are completely eligible to be resold online! We recommend selling through our Facebook events page, specifically for the city your purchase applies to. Many people have also had success reselling on third-party sites and local Facebook groups!

Adult tickets (ages 12+) include an entry wristband, event entry, a sky lantern, lighter, and marker for decorating.

Kid’s Passes are valid for one child (ages 4-11) entry to the Night Lights event. It includes an entry wristband and access to the kid zone for games and activities.

Children 3 and under do not require a ticket.

At Night Lights we try to give every opportunity for you to have the VIP experience, and "Skip the Line" provides just that! Purchasing this add-on provides early ticket and wristband access by mail so that you can "skip the line" and be one of the first to enter! Wristbands and tickets are shipped out 1-2 weeks prior to the event.

It happens! Please email us at help@nightlightsevent.com as soon as possible with your ideal location so we can transfer your tickets. If you purchased your tickets through Groupon, you will have to ask for a refund via their site.

You can find real, valid tickets through our website (linked below), the Night Lights event Facebook page, Groupon, or Eventbrite. https://www.nightlightsevent.com

We have discounts rolling all the time! For the most consistent discount info possible, we recommend following us on Facebook, Instagram, and getting your name added to our email list. We've linked them below for your convenience.
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Instagram: https://www.instagram.com/nightlightsevent
Facebook: https://www.facebook.com/pg/nightlightsevent/events

Outside food policy is determined by the venue, not us. You can call the venue to check your location's specific rules regarding outside food and beverages. (Sealed water is almost always allowed.) Across all Night Lights locations, there will be an array of food trucks, beer and wine gardens, and s'mores kits available for purchase.

Most venues prohibit coolers, but there are exceptions. Please refer to our specific venue pages or contact the venue for your location's specific policies.

We advise packing camping chairs or pillows and a picnic blanket to sit on. If the forecast for your event date is sunny, you may also want to bring lounge umbrellas for some shade.

We will have s'mores kits available for purchase at the event for $10. (One kit can be shared between 5 people.) Depending on your venue's food policy, outside food may not be allowed in. Please check your venue's food policy by visiting that specific event's webpage.

No, we will provide your lantern lighter at the event. We prohibit outside fire for safety reasons.

For the safety of our guests and in accordance with fire safety ordinances, we do not allow outside fire pit materials to be brought in. However, there are portable, reusable personal fire pits available for purchase inside the event!

Markers are available at the event and a marker comes free of charge with every adult ticket, but you're welcome to bring your own decorating tools.

We recommend wearing comfortable shoes, hats/sunscreen for sun protection, and packing layers for when the sun goes down.

Great question! We recommend bringing your favorite lounge items such as blankets to lay on, camp chairs, games to play (if that's your thing), and layers for when it cools down later on. Also be sure to bring cash for parking, food, and merch.

Yes! No bigger than a 10x10, since the venue is a shared space. We will ask that you break your shade tents down prior to launch.

We have a strict no-pets policy unless your animal is ADA certified. This is in place to ensure the safety of guests and their furry friends.

Yes, please feel free to bring your own camping chairs!

Guns are strictly prohibited at all Night Lights events. We have law enforcement present at every location to ensure this policy is upheld.

If you or a member of your group have a food allergy, please prepare beforehand. Reach out to the venue for food options and policy. We find that they are usually accommodating to health issues and allergies. You can also reach out to our support staff and request a food exemption pass to allow you to bring your own food.

Yes, you can absolutely stylize your shoot area! We do ask, though, that you don't exceed your allotted space out of respect for the other participants. If you are interested in a larger scale setup, please email our media department for support and guidelines at media@nightlightsevent.com

Yes, feel free to bring your camera. No drones allowed.

Yes, wagons and strollers are fine.

No, each adult ticket comes with a free sky lantern. If you'd like extra lanterns, they are available as an add-on online and at the event. We use specially-engineered lanterns that exceed safety and sustainability standards. It is dangerous to have any outside lanterns and our stance is strict; if any are found, we will confiscate or deny entry.

No drone equipment is allowed unless you've been specifically hired to operate a drone for Night Lights Media. If you are interested in collaborating with us, please email our media department with your portfolio and preferred Night Lights location at media@nightlightsevent.com

Yes, baby food and formula is fine as long as it is sealed.

Yes, of course! All Night Lights locations are fully accessible.

Parking prices vary by the venue, and some events offer VIP parking for an added $10. Please refer to your location's event webpage for more specific info.

If you find yourself impatient or traveling with children, VIP parking may be worth it to you. VIP parking is a shorter distance to the grounds, which is why most people appreciate its perks.

Yes. Prior to the event, we send out parking instructions via email, on the event website page, and on our Facebook event page.

Please refer to your event website page for Google map directions and the best routes.

There will be ADA parking available at every Night Lights event; parking staff will lead you to the correct area. While we do have shuttles available to transport participants to the festival grounds, we suggest bringing a chair or wheelchair to move around the venue for the evening if you experience difficulty walking.

We offer promo codes regularly, especially when it comes to holidays and event deadlines! Keep updated by following our social media accounts and joining the Night Lights Facebook event page for your location.
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We also send out email reminders for promo codes; you can join our mailing list at https://www.nightlightsevent.com
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Our social accounts are linked below for your convenience:
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Instagram: https://www.instagram.com/nightlightsevent
Facebook: https://www.facebook.com/pg/nightlightsevent/events

It's easy! Simply head to our ticketing site, choose your location and selections for tickets, then enter your promo code in the box to the left of the "checkout" button. 

Be sure to type in your promo code exactly (capital letters, numbers, and all) or it will not work. Press apply and proceed to checkout to seal the deal!

There are three common reasons why a promo code may not work:
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1. You've entered the code incorrectly. Be sure to write the code correctly (capital letters, numbers, and all) or it will not work.
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2. The promo code has expired. All promo codes have an end date in which they are no longer valid.
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3. The promo code is not applicable to your location. We do company-wide promo codes that include all tour dates, but more commonly do location-specific codes. Make sure your promo code includes your Night Lights location. We recommend entering your promo code on a desktop or laptop device rather than on mobile, where it can be easier to make a mistake entering a promo code or lose cellular connection.

We are more than happy to facilitate discounted pricing for large groups. Please email us with the number of tickets you'd like to purchase and the Night Lights location of your choice for a quote.

At this time we do not offer a senior discount, but we do hope to do so in the near future.

At this time, we do not offer student discounts.

At this time we do not offer a military discount, but we do hope to do so in the near future.

We do not offer general refunds, much like sporting or musical events. You can only claim a refund if you purchase "Weather Protection" at checkout for $4. Otherwise, you can sell your ticket on third-party sites or our Facebook event page.

You can only claim a refund if you purchase "Weather Protection" at checkout for $4/ticket. We always have a makeup date in the case of a postponement. Your tickets will be valid for this date, but you also have the option to transfer your tickets to another Night Lights event.

No problem! Please email us as soon as possible with your ideal location; we can easily transfer your tickets to the correct event. If you purchased your tickets through Groupon, you will have to ask for a refund through their site.

Email our support team at support@nightlightsevent.com to initiate your refund. Include your location of choice and the name and email used during purchase. Refunds take between 3-10 days to be processed.

Refunds take between 3 to 10 business days to show up in your account.

Each one of our events is equipped with a full cleaning crew and lantern chasers who quite literally chase lanterns from the moment they are lit, following their entire trajectory, for a quick pickup. Our efficient crew continues a widespread search for lanterns before we leave our event location, sweeping the area during the lantern launch and directly after.
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This meticulous process takes a full 48 hours and three separate trips, during which the area is surveyed with extensive care.
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We pride ourselves on using ecologically harmless lanterns that are 100% biodegradable. Our lanterns simply contain rice paper, bamboo, and string— we are dedicated to leaving no footprint other than magic. We like to humblebrag that we leave grounds cleaner than when we arrived.

The lanterns that we use are above industry standards and have been scientifically created and tested to leave no footprint. The lanterns are 100% biodegradable, flame retardant, and contain a fuel cell designed to fully burn out before the lantern returns to the earth's surface.
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Each event is equipped with an experienced staff of lantern chasers who retrieve and gather sky lanterns for 48 hours after the event to ensure grounds are left clean and undisturbed.

We are proud of our commitment to sustainability and continue to find ways to give back and improve upon each of our events. Whether that be donating proceeds of an event to a local nature conservation charity or decreasing our paper usage by employing fabric wristbands and digital tickets, we strive to continually improve our efforts and practices as we grow.

We've worked closely with both state and local officials, as well as fire marshals, to ensure our event is executed safely and legally — especially with regard to the lighting and releasing of lanterns. Night Lights has received a permit for lighting and releasing lanterns. (In most places, this practice is illegal unless you have a permit in place.)
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The lanterns that Night Lights use are specially-designed. They are 100% biodegradable, flame retardant, and have a fuel cell with a quicker burn time designed to fully burn out before returning to the earth's surface.

This specific image of an owl being trapped inside a lantern is a viral photo from an irresponsible lantern launch in the United Kingdom. This company and event is totally unassociated with us, but their disregard and lack of safety standards are unfairly attributed to lantern event companies in the United States.
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Our sky lanterns simply contain rice paper, bamboo, and string! Our lanterns do not contain plastic or metal like the photo indicates. We have never ever had an animal hurt or endangered by our lantern launches.

We pride ourselves on the fact that our lantern launches have never, ever hurt or damaged animals. In fact, we've actually hosted several events at farms and are often invited back!
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Our sky lanterns simply contain rice paper, bamboo, and string! NO plastic and NO metal that could serve as choking hazards to wildlife. Night Lights’ sky lanterns are 100% biodegradable, flame retardant, and contain a fuel cell that's designed to fully burn out before the lantern returns to the earth's surface for greater safety.

There’s nothing worse than seeing negative reviews of other, irresponsible lantern companies who ruin what should be a life-changing experience. This is why we feel that as a leading lantern event, we must set an example and standard for others.
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Our lantern launch events are NOT banned. We’ve scientifically tested our lantern flight and disintegration process to ensure the highest quality of engineering, raising industry standards for global lantern production in the process. We've also worked closely with both state and local officials, as well as fire marshals, to ensure our event is executed safely and legally — especially with regard to the lighting and releasing of lanterns.
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Bottom line: Night Lights has received a permit for lighting and releasing lanterns (in most places, this practice is illegal unless you have a permit in place).

Along with the magical lighting of lanterns, there will be live music, lots of games, princesses and/or face painting for the kiddos, food trucks, and other activities!

You can arrive at any time up to launch, but if you're going to cut it close we suggest getting there by sunset.

No, it's first-come, first-served. For this reason, we recommend arriving earlier rather than later.

Outside food policy is determined by the venue, not us. You can call the venue to check your location's specific rules regarding outside food and beverages. (Sealed water is almost always allowed.) Across all Night Lights locations, there will be an array of food trucks, beer and wine gardens, and s'mores kits available for purchase.

Our launches last anywhere between 15 and 35 minutes, depending on the location and size of the event.

We recommend arriving within 2 hours of the gates opening so you can avoid traffic and get settled quickly.

The s'mores kits include roasters, graham crackers, marshmallows, and chocolate.

You only need your ID if you are planning on purchasing alcohol from our beer and wine gardens or have tickets at will call. Otherwise, you should be fine with just your tickets.

Yes! We do not allow outside fire-making materials of any kind inside of our events, but we do offer portable, reusable personal fire pits for sale on-site

Lantern launches are not cheap or easy events to produce. To create a safe, sustainable, and stunning lantern launch we work with the highest-quality venues, entertainment, and sky lanterns. Your ticket cost includes access to a day festival, live musical performances, and fun festival activities in addition to your lantern launch admittance.

You can redeem your lantern token at one of our Night Light tents set up at the entrance of your event. You'll receive a sky lantern, a lighter, and a marker for decorating!

We'd recommend asking during the lantern launch — it's the most magical time to get down on one knee! If you want help or advice, email our support staff!

Yes, there are adult carnival games spread out across the venue and live music to dance to. For the hungry or thirsty, we have beer and wine gardens alongside several food trucks.

If you find yourself impatient or traveling with children, VIP parking may be worth it to you. VIP parking is a shorter distance to the grounds, which is why most people appreciate its perks.

Yes, every venue has bathroom facilities and water available to all participants.

Each venue has several food trucks and dessert options. The menu differs by location, but we always make sure to support local businesses and offer a variety of foods and snacks for every type of palette.

We set our lanterns afloat shortly after dusk, depending on the region and time of year. We recommend checking local sun clocks the day of the event for more specific times.

There is no separate 21+ area, but there are beer and wine gardens for 21+ Night Lights participants.

At this point in time, there is not a VIP section available at Night Lights but you can purchase VIP parking.

Every adult pass comes with one free lantern. For those who would like to light multiple lanterns or help their child light one, extra lanterns can be bought for a small fee of $10 inside our events.

You can enjoy the “skip the line” wristband functionality at any time. However, we recommend arriving within 2 hours of the gates opening to avoid traffic.

Yes, we always have a live musical set at Night Lights Events. To inquire about your specific location's musical guest, make sure to follow our Facebook event page for updates.

Some, but not all, markets will offer camping. If camping is an option for your event, you will see it as an available selection when purchasing your tickets on our website.

Yes! You're more than welcome to shop at our Night Lights store. Just look for our merchandise tent near the entrance of the event!

One lantern comes free with each adult ticket purchased. Kid's passes do not come with a lantern. However, extra lanterns will be available for $10 inside of the event if you want to light more together!

Most Night Lights events feature a beer and wine garden for the purchase of alcohol. We recommend calling the venue ahead of time for information specific to your event.

There will be s'mores, live entertainment, food trucks, carnival games, vendors, and activities for kids like face painting, petting zoos, inflatables, or princesses!

We closely monitor the weather for every location we visit. In the case of bad weather, we will make our final decision at least 48 hours prior to the event. We notify all ticket holders through email as well as our Night Lights social media channels (Instagram and Facebook event page).

Night Lights is largely weather-dependent since we are an outdoor event. Because of this, we offer Ticket Protection through our ticketing platform as an add-on when purchasing tickets. We will never cancel an event, only reschedule.
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If a participant cannot attend our makeup date, we do offer ticket credit for future events. We monitor the weather closely beforehand and if in the rare chance we are experiencing rough weather, we will alert participants in a timely manner.

We will alert purchasers via email and through our Night Lights Facebook event page and Instagram account. In some cases, we will also send out a text alert. This notice will be broadcasted several times leading up to the event date to ensure participants are aware of a postponement.

As our refund policy states, you can only claim a refund if you purchased 'Ticket Protection' at checkout for $10. We always have a makeup date in the case of a postponement. Your tickets will be valid for this date, or you have the option to transfer your tickets to another Night Lights event. We do not offer general refunds, much like a sporting or musical event.

Because we're an outdoor festival, we can definitely be disrupted by poor weather. However, we never cancel our events: just reschedule. If you can't attend the makeup date, we will transfer your tickets to another Night Lights event of your choice.

If you can't attend the makeup date, we will transfer your tickets to another Night Lights event of your choice.

Nope! Tickets are automatically moved to the rescheduled event date and are valid for entry. All you have to do is show up!

With ticket protection, if we need to reschedule an event because of the weather, you can request a refund of your tickets, transfer them to the rescheduled date, or choose a completely different event to transfer them to.
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Without ticket protection, refunds aren't allowed but tickets are automatically moved to the rescheduled event date.
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You can purchase "Ticket Protection" at checkout for $10 (the fee is nonrefundable). This policy only applies to weather cancellations or postponements issued by Night Lights. If you choose not to attend the makeup date, you may receive a full refund on your Night Lights tickets. Refunds can take between 5 -10 days to be processed.

Ticket protection must be purchased upon ticket purchase; it cannot be added later on.

If you choose not to attend the makeup date and purchased ticket protection, you may receive a full refund on your Night Lights tickets. Just make sure you email our customer service and request the refund. Refunds can take between 3-10 days to be processed.