Refund Policy for 2023 Event Season
No Refunds without Ticket Protection
Similar to a sporting event or concert, Night Lights Event does not offer general refunds.
Tickets are non-refundable — even if if there is a postponement — unless the participant has purchased Ticket Protection through Night Lights directly. This means that if you purchased tickets and cannot attend, you may qualify for a transfer or future credit, but you will not be eligible to receive a refund, unless you purchased Ticket Protection for each ticket at checkout.
Ticket Protection can be added to your order during checkout and will allow you to receive a refund if the event is postponed (or if you have a qualifying reason).
All ticket transfers and refund requests must be submitted BEFORE the date of the event. A fee may be required for transfers.
Ticket Protection allows you to claim a refund for:
• Your ticket price
• Priority Access (if kits are returned to us in new condition)
• Service Fee / SER&L Fee
• Parking & Facility Fee
• Local Sales Tax
Ticket Protection does not include a refund on the price of Ticket Protection, processing fees, transfer fees, or any other fees not listed above. Ticket Protection does not include coverage for any other expenses including travel, gas, flights, or hotels. Priority Access kits must be returned to qualify for a refund.
Refunds will not be given (even if Ticket Protection was purchased) to any tickets held as credit for a later event. By holding your tickets as credit for a later event, Ticket Protection is forfeited and will not be valid and refunds will not be issued.
If you are owed a refund (either due to and event cancellation or if you purchased Ticket Protection) we can only refund the original purchaser to their original payment method. No exceptions.
Click HERE to learn more about Ticket Protection.
Tickets are non-refundable — even if if there is a postponement — unless the participant has purchased Ticket Protection through Night Lights directly. This means that if you purchased tickets and cannot attend, you may qualify for a transfer or future credit, but you will not be eligible to receive a refund, unless you purchased Ticket Protection for each ticket at checkout.
Ticket Protection can be added to your order during checkout and will allow you to receive a refund if the event is postponed (or if you have a qualifying reason).
All ticket transfers and refund requests must be submitted BEFORE the date of the event. A fee may be required for transfers.
Ticket Protection allows you to claim a refund for:
• Your ticket price
• Priority Access (if kits are returned to us in new condition)
• Service Fee / SER&L Fee
• Parking & Facility Fee
• Local Sales Tax
Ticket Protection does not include a refund on the price of Ticket Protection, processing fees, transfer fees, or any other fees not listed above. Ticket Protection does not include coverage for any other expenses including travel, gas, flights, or hotels. Priority Access kits must be returned to qualify for a refund.
Refunds will not be given (even if Ticket Protection was purchased) to any tickets held as credit for a later event. By holding your tickets as credit for a later event, Ticket Protection is forfeited and will not be valid and refunds will not be issued.
If you are owed a refund (either due to and event cancellation or if you purchased Ticket Protection) we can only refund the original purchaser to their original payment method. No exceptions.
Click HERE to learn more about Ticket Protection.
Ticket Credit
Any tickets purchased will ONLY be valid for: A) the season for which the tickets were originally purchased, or B) the following season after tickets were originally purchased. Tickets held as credit will expire and not be redeemable, if not used during the current season, or by the end of the following season. For example, if you purchased your tickets for the 2023 season, you have until the end of the 2024 season to use them.
Any tickets purchased prior to the 2023 season (October 2022 or before) must be used during the 2023 season. This means if you have held on to your tickets from previous years, they must be redeemed this 2023 season.
Any tickets purchased prior to the 2023 season (October 2022 or before) must be used during the 2023 season. This means if you have held on to your tickets from previous years, they must be redeemed this 2023 season.
Original Purchasers & Original Payment Methods
Refunds can only be made to the original purchaser and to the original payment method.
If you purchased your tickets from a reseller or another individual we cannot issue you a refund under any circumstance.
Our merchant processor ONLY allows us to make refunds to the original payment method.
Lost or stolen debt/credit card?
If you are requesting a refund and your card number changed because your card was lost or stollen, the refund will still make it back to your account. The banks account for this and they will take care of it on their end.
Closed bank or credit account?
If you are requesting a refund to a card issued by a bank or credit agency with whom you not longer have an account, we can sometimes issue a refund via a physical check but be aware that this process will take much, much longer to receive your refund.
If you purchased your tickets from a reseller or another individual we cannot issue you a refund under any circumstance.
Our merchant processor ONLY allows us to make refunds to the original payment method.
Lost or stolen debt/credit card?
If you are requesting a refund and your card number changed because your card was lost or stollen, the refund will still make it back to your account. The banks account for this and they will take care of it on their end.
Closed bank or credit account?
If you are requesting a refund to a card issued by a bank or credit agency with whom you not longer have an account, we can sometimes issue a refund via a physical check but be aware that this process will take much, much longer to receive your refund.
Refund Timeline
Once we have issued the refund from our end, it can take up to 7-10 business days for the refund to reflect on your account and we have no control over how long this takes.
If you are trying to find a refund that has been issued to you, you can reach out to us for help — after we initiate the refund, we are given an "ARN" or "Acquirer Reference Number" from our merchant processor.
This ARN is essentially like a tracking number for banking transactions.
You can give this ARN to your bank and they can help locate the missing transaction.
If you are looking for a missing transaction and need an ARN, please reach out to our support team and we can help you out.
If you are trying to find a refund that has been issued to you, you can reach out to us for help — after we initiate the refund, we are given an "ARN" or "Acquirer Reference Number" from our merchant processor.
This ARN is essentially like a tracking number for banking transactions.
You can give this ARN to your bank and they can help locate the missing transaction.
If you are looking for a missing transaction and need an ARN, please reach out to our support team and we can help you out.
Night Lights is a Sky Lantern Festival bringing families, friends, and communities together for a magical experience.
