Similar to a sporting event or concert, Night Lights Event has a no-refunds policy.
This means that if you purchased tickets and cannot attend, you may qualify for a transfer or future credit, but you will not be eligible to receive a refund.
We understand that plans can change and it may be inconvenient for you to attend if the event is postponed to a new date. If you are concerned about the chance of a reschedule or the chance that you won't be able to use your tickets you can add Ticket Protection to your order.
Ticket protection can be added to your order during checkout and will allow you to receive a refund if the event is postponed or you have a qualifying reason.
All ticket transfers and refund requests must be submitted BEFORE the date of the event. A small fee may be required. Refunds include the price of your tickets and any add-ons, however processing fees, transfer fees, and the price of Ticket Protection are non-refundable.Click HERE to learn more about Ticket Protection.
If you did purchase Ticket Protection and you'd like to request a refund, your refund request MUST be submitted before the event date.
** After the day of the event, any requests for refund will not be granted.
If you qualify and would like to request a refund please fill out our official support form here
A few things to know about our customer service process:
If you purchased Priority Access and your wristbands were shipped to you in advance, you may be asked to show proof of destroyed wristbands or return your unused kits (return shipping not included) in order to qualify for a refund.
Return unused kits and/or wristbands to the following address:
123 E 200 S
Lindon, UT 84042
Click HERE to learn more about Priority Access.
Refunds can only be made to the original purchaser and to the original payment method.
If you purchased your tickets from a reseller or another individual we cannot issue you a refund under any circumstance.
Our merchant processor ONLY allows us to make refunds to the original payment method.
Lost or stolen debt/credit card?
If you are requesting a refund and your card number changed because your card was lost or stollen, the refund will still make it back to your account. The banks account for this and they will take care of it on their end.
Closed bank or credit account?
If you are requesting a refund to a card issued by a bank or credit agency with whom you not longer have an account, we can sometimes issue a refund via a physical check but be aware that this process will take much, much longer to receive your refund.
Once we have issued the refund from our end, it can take up to 7-10 business days for the refund to reflect on your account and we have no control over how long this takes.
If you are trying to find a refund that has been issued to you, you can reach out to us for help — after we initiate the refund, we are given an "ARN" or "Acquirer Reference Number" from our merchant processor.
This ARN is essentially like a tracking number for banking transactions.
You can give this ARN to your bank and they can help locate the missing transaction.
If you are looking for a missing transaction and need an ARN, please reach out to our support team and we can help you out.Click HERE to contact our support team about a refund.