Refund Policy for 2022 Event Season
No Refunds without Ticket Protection
Similar to a sporting event or concert, Night Lights Event has a no-refunds policy.
This means that if you purchased tickets and cannot attend, you may qualify for a transfer or future credit, but you will not be eligible to receive a refund.
We understand that plans can change and it may be inconvenient for you to attend if the event is postponed to a new date. If you are concerned about the chance of a reschedule or the chance that you won't be able to use your tickets you can add Ticket Protection to your order.
Ticket protection can be added to your order during checkout and will allow you to receive a refund if the event is postponed or you have a qualifying reason.
All ticket transfers and refund requests must be submitted BEFORE the date of the event. A small fee may be required. Refunds include the price of your tickets and any add-ons, however processing fees, transfer fees, and the price of Ticket Protection are non-refundable.
Click HERE to learn more about Ticket Protection.
This means that if you purchased tickets and cannot attend, you may qualify for a transfer or future credit, but you will not be eligible to receive a refund.
We understand that plans can change and it may be inconvenient for you to attend if the event is postponed to a new date. If you are concerned about the chance of a reschedule or the chance that you won't be able to use your tickets you can add Ticket Protection to your order.
Ticket protection can be added to your order during checkout and will allow you to receive a refund if the event is postponed or you have a qualifying reason.
All ticket transfers and refund requests must be submitted BEFORE the date of the event. A small fee may be required. Refunds include the price of your tickets and any add-ons, however processing fees, transfer fees, and the price of Ticket Protection are non-refundable.
Click HERE to learn more about Ticket Protection.
Qualifying for a Refund
There are only two ways to qualify for a refund:
1. Your event has been CANCELLED.
-OR-
2. You purchased Ticket Protection with your 2022 season order.
** All orders placed before November 1st, 2021 do NOT qualify for a refund.
1. Your event has been CANCELLED.
-OR-
2. You purchased Ticket Protection with your 2022 season order.
** All orders placed before November 1st, 2021 do NOT qualify for a refund.
Using Your Ticket Protection
If you did purchase Ticket Protection and you'd like to request a refund, your refund request MUST be submitted before the event date.
** After the day of the event, any requests for refund will not be granted.
** After the day of the event, any requests for refund will not be granted.
Requesting a Refund
If you qualify and would like to request a refund please fill out our official support form here.
A few things to know about our customer service process:
A few things to know about our customer service process:
- All support forms go to the same place. Please only fill out the form ONCE and only complete one form. Support requests are answered in the order they are received, so if you fill out multiple requests, you will be bumped to the end of the line.
- Please do not request a refund through our social media channels. You will be directed back to one of our support forms.
- Please complete the form with the SAME EMAIL ADDRESS you used to place your order. This cuts down on the back and forth time our team needs to find your order.
- We appreciate you being happy and friendly with our team. : )
If you purchased Priority Access and your wristbands were shipped to you in advance, you may be asked to show proof of destroyed wristbands or return your unused kits (return shipping not included) in order to qualify for a refund.
Return unused kits and/or wristbands to the following address:
Shipping Manager
123 E 200 S
Unit A1
Lindon, UT 84042
Click HERE to learn more about Priority Access.
Return unused kits and/or wristbands to the following address:
Shipping Manager
123 E 200 S
Unit A1
Lindon, UT 84042
Click HERE to learn more about Priority Access.
Original Purchasers & Original Payment Methods
Refunds can only be made to the original purchaser and to the original payment method.
If you purchased your tickets from a reseller or another individual we cannot issue you a refund under any circumstance.
Our merchant processor ONLY allows us to make refunds to the original payment method.
Lost or stolen debt/credit card?
If you are requesting a refund and your card number changed because your card was lost or stollen, the refund will still make it back to your account. The banks account for this and they will take care of it on their end.
Closed bank or credit account?
If you are requesting a refund to a card issued by a bank or credit agency with whom you not longer have an account, we can sometimes issue a refund via a physical check but be aware that this process will take much, much longer to receive your refund.
If you purchased your tickets from a reseller or another individual we cannot issue you a refund under any circumstance.
Our merchant processor ONLY allows us to make refunds to the original payment method.
Lost or stolen debt/credit card?
If you are requesting a refund and your card number changed because your card was lost or stollen, the refund will still make it back to your account. The banks account for this and they will take care of it on their end.
Closed bank or credit account?
If you are requesting a refund to a card issued by a bank or credit agency with whom you not longer have an account, we can sometimes issue a refund via a physical check but be aware that this process will take much, much longer to receive your refund.
Refund Timeline
Once we have issued the refund from our end, it can take up to 7-10 business days for the refund to reflect on your account and we have no control over how long this takes.
If you are trying to find a refund that has been issued to you, you can reach out to us for help — after we initiate the refund, we are given an "ARN" or "Acquirer Reference Number" from our merchant processor.
This ARN is essentially like a tracking number for banking transactions.
You can give this ARN to your bank and they can help locate the missing transaction.
If you are looking for a missing transaction and need an ARN, please reach out to our support team and we can help you out.
Click HERE to contact our support team about a refund.
If you are trying to find a refund that has been issued to you, you can reach out to us for help — after we initiate the refund, we are given an "ARN" or "Acquirer Reference Number" from our merchant processor.
This ARN is essentially like a tracking number for banking transactions.
You can give this ARN to your bank and they can help locate the missing transaction.
If you are looking for a missing transaction and need an ARN, please reach out to our support team and we can help you out.
Click HERE to contact our support team about a refund.
Night Lights is a Sky Lantern Festival bringing families, friends, and communities together for a magical experience.
