All About Ticket Credit
The Policy
Note: Please read carefully.
Similar to a sporting event or concert, Night Lights has a no refund policy. All tickets are non-refundable once purchased.
Because Night Lights is a weather-dependent outdoor event, there are rare occasions when an event must be rescheduled due to conditions out of our hands, such as high winds, burn bans, or heavy rain.
If this occurs, all tickets for the original date will automatically transfer to the new, rescheduled date — no action is required on your part.
If you are unable to attend the rescheduled date, you may choose to convert your tickets to Ticket Credit.
This option is available only when:
- The original event has been officially rescheduled by Night Lights, and
- You submit your Ticket Credit request by midnight (local event time) the day before the new event date.
To request a Ticket Credit:
- Log into your Account Dashboard.
- Click the “Hold Tix” button below your order.
- You’ll receive a confirmation email once your request has been processed and your order status updated.
Important: If you do not see the “Hold Tix” button, your tickets are not eligible for Ticket Credit.
What Ticket Credit Means
- Your tickets will be held as Ticket Credit for use at a future Night Lights event once the next year’s schedule is announced.
- You will receive an email when the new schedule becomes available with instructions to redeem your credited tickets.
- Your Ticket Credit will be valid for the same number of tickets you originally purchased — regardless of current ticket pricing.
- Ticket Credit cannot be refunded, exchanged, or extended beyond the following event season.
Limitations
- Ticket Credit is only available for rescheduled events.
- Credits cannot be issued for illness, travel issues, personal conflicts, or non-attendance at events that proceed as scheduled.
- Once a Ticket Credit has been issued, the original tickets are void and cannot be reinstated or refunded.
- Ticket Credit expires once the new event season ends, whether or not it has been redeemed.
The fine print
- Ticket Credits cannot be reinstated, extended, or reissued once expired.
- Ticket Credit is only available when Night Lights reschedules an event.
If your event is not rescheduled, or if you cannot attend for personal or unexpected reasons (including illness, travel issues, or weather concerns), you are not eligible for Ticket Credit. - Ticket Credit requests must be submitted by midnight (local event time) the day before the rescheduled date.
Please allow several days for our customer support team to process your request. Rest assured, once submitted, your request is logged and you will receive an email confirmation once complete. - Ticket Credit must be redeemed within the current or following calendar year of your original order.
Exceptions would be if your event was rescheduled multiple years. - No fees will apply.
Your Ticket Credit will cover the same number of tickets from your original order, regardless of the current ticket price at the time of redemption. - Night Lights does not offer reimbursements or cash refunds in exchange for Ticket Credit.
If you prefer to transfer your ticket to another event
In the case of a reschedule, if you want to attend an event with a confirmed date that is different from the rescheduled event, you can request a ticket transfer, instead of ticket credit, and we will waive the ticket transfer fee.
Read our full Transfer Policy here
Still have questions? This might help
My event was rescheduled, what do I need to do?
If the new reschedule date works for you, nothing! Your tickets have been automatically transferred to the new date. Your tickets will be located in your Account Dashboard and can be resent to your email by clicking the “Resend Tix” button below your order.
I can’t attend the rescheduled date, what are my options?
We have several options if you cannot attend the new, rescheduled date:
- Request a transfer to a different event (fees will be waived).
- Request a refund, if you purchased Ticket Protection.
- Request a Ticket Credit for use at an event, the following year (credit will expire if not used the following year).
Read our full Transfer Policy here
Read our full Ticket Protection Policy here
Read our full Refund Policy here
How do I request a Ticket Credit?
Just log into the Account Dashboard and click the “Hold Tix” button below your order. If you do not see this button, then your tickets are not available for Ticket Credit. You will receive an email confirmation and your order status will be updated once your request has been processed. Your current tickets will no longer be valid and Ticket Protection will be void.
How do I redeem a Ticket Credit?
You will be emailed instructions on how to redeem your credit once our upcoming schedule has been officially released.
All you need to do is log into the Account Dashboard and click on the “Redeem Credit” button below your order. If you do not see the Redeem Credit button, we did not receive your Ticket Credit request in the prior season, and we will need to review your order manually. Please reach out through our Support Form so our team can assist you.
Once your request to redeem your tickets has been processed, your new tickets will be emailed to you and you will receive an email confirmation.
*You will receive the same number of tickets that you have credit for, no matter the current price of tickets
When do I have to request the ticket credit by?
Credit requests will only be accepted by midnight the day before the rescheduled date. Please note, it may take a couple of days for our customer support team to process the transfer — but rest assured, we are on it!
When do my ticket credits expire?
Any tickets purchased will ONLY be valid for: A) the season in which the tickets were originally purchased, or B) the following season after tickets were originally purchased. Tickets held as credit will expire and not be redeemable, if not used by November 15th, the year following the original event.
For example, if you purchased your tickets for a 2024 event, you have until November 15, 2025 to redeem and use them. Any ticket credits that were held in 2023 must be used for a 2024 event, or they will expire on November 15, 2024 (exceptions would be rescheduled events in back-to-back years).
What is the cost for a ticket credit?
There is no cost for a ticket credit. It is our way of saying “thanks” for your flexibility.
What if I redeem the ticket credit for an event, and THEN decide that I want to transfer to another event?
We offer a ticket credit - redeemable to any event in the current or following year - as a one time courtesy, due to a reschedule. If you have credit, redeem it for an event and THEN want to transfer again, you will be required to pay the $8 per ticket Transfer fees, plus any price differences.
