All About Ticket Transfers
The Policy
Similar to a sporting event or concert, Night Lights has a no refund policy.
However, we understand that your plans can change.
A Ticket Transfer is the Night Lights Events way of allowing flexibility with our tickets. In the event that you cannot make it to your originally scheduled event, we offer the option to “Transfer” your ticket to a new day and time, or location (fees do apply).
This policy applies to ALL ticket holders, whether or not you have Ticket Protection.
The fine print:
- Ticket transfers must be requested by midnight, the day before the event
- If your tickets are scanned at an event, they will no longer be available for a transfer
- ALL ticket transfers have a processing fee of $8 per ticket
- You will be required to pay the transfer fee, plus any increase in price between the price you paid and the current price of the event you wish to transfer to
- We do not offer reimbursements for differences in ticket price
Still have questions? This might help:
What is a Ticket Transfer?
A Ticket Transfer is the Night Lights Events way of allowing for flexibility with our tickets.
We get it – schedules change. In the event that you cannot make your originally scheduled event, we offer the option to “Transfer” your ticket to a new day and time, or location.
This policy applies to ALL ticket holders, whether or not you purchased Ticket Protection.
How do I request a Ticket Transfer?
Log into the Account Dashboard and click the “Transfer Tix” button below your order. From there, you will be directed to a request form. Once this form is submitted, a customer service team member will reach out to you with further instruction for processing any applicable fees and confirming your new event.
When do I have to request a Transfer by?
Transfers will only be accepted for those that submit their request before midnight, the day before event day. Please note, it may take several days for our customer support team to process the transfer — but rest assured, we are on it, as long as it was submitted before the deadline.
Do I have to commit to a specific event?
Yes, in order to be eligible for a Ticket Transfer, you need to specify the event you want to transfer to, and the event MUST be in the same calendar year as your original event.
What is the cost to transfer?
All ticket transfer requests have the following fees associated with them:
- A one time, $8 per ticket, processing fee (non-refundable)
- If you are transferring to a higher priced ticket, you will be charged the difference in price between the ticket you originally purchased and the ticket to which you are transferring. Remember, ticket prices are always going up, so the sooner we receive your request, the better.
- If you are transferring to a lower priced ticket, no reimbursements will be granted
- If you transfer your ticket multiple times, you will be required to pay the processing fee for each transfer request that is processed, as well as the price difference for each transfer.
Do ticket transfers expire?
Our policy is intended to give flexibility to unforeseen things that come up, but it does have it’s limits. If you request a ticket transfer, it must be used for an event in the same year as your original purchased event.
All unused tickets expire at the end of the year, on November 15.
