Because our events are held in outdoor venues, they are highly weather dependent including rain, lightning, and wind.
Collaboration with Local Municipalities & Authorities
We hold our events in close collaboration with the local municipalities, safety, health, and fire authorities. There have been circumstances where we have been required to postpone events based on safety (like traffic or fire)or health concerns (like COVID-19 restrictions).
Postponements & Makeup Dates
If we are unable to hold an event due to inclement weather or a government restriction we will postpone the event to a later "make-up" date. All tickets for the original event are automatically transferred to this make-up date. If you are unable to attend that new date you can either hold your tickets as a credit, or transfer them to another event on our calendar.
If the event has been cancelled — meaning that we do not plan on holding another event and making up for the original date — then all tickets will be refunded.
Qualifying for a Refund
We do not issue refunds for any circumstance unless you purchased Ticket Protection while placing your order.Click here to read our entire weather policy.
Click here to read our entire refund policy.
Ticket Protection is an option you can add to your order during checkout that will allow you to claim a refund.
Ticket Protection is $5 per ticket and must be purchased for EACH ticket that you'd like to protect — in other words, if you place 2 separate orders (for 4 tickets each) and only 1 of the orders has Ticket Protection selected, then only the tickets in that single order will qualify for a refund.
Ticket Protection can only be purchased during checkout with your tickets and cannot be added at a later time.
If you did purchase Ticket Protection and you'd like to request a refund, your refund request MUST be submitted before the event date.
**After the day of the event, any requests for refund will not be granted.