Rescheduled Events
The Process
Because Night Lights takes place outdoors, and is a weather-dependent event, reschedules do happen. Our number 1 priority is holding a safe event that brings the community together to make magical memories.
Just like you, we don't like rescheduling our events, but it does happen from time to time, due to rain or extreme winds that are out of our hands.
Each of our events is planned and coordinated with multiple local partners, municipalities, and authorities, and we monitor the weather patterns from a weather station closest to our actual venue.
In the event that we need to reschedule an event, we do our best to announce the reschedule via email, SMS, and/or social media within 24-48 hours of the event. This timeline can change if the weather seems to be moving out of the area and we need to watch it closer.
Similar to a sporting event or concert, Night Lights Event has a no refunds policy. This means that if you purchase tickets (and opt-out of adding Ticket Protection to your order), in the event of a reschedule, you will qualify for a transfer or future credit, but you will not qualify for a refund.
We understand that it may be inconvenient for you to attend if the event is rescheduled to a new date. We do our best to give you options in this circumstances — in addition to offering Ticket Protection, please find your other options below.
How Reschedules Work
1. Understanding Reschedule Safety
Our Commitment
Night Lights is an outdoor sky lantern festival designed around safety, community, and shared experience. Because lanterns can only fly under calm, clear conditions, every event is weather-dependent.
We cannot control the weather — but we can control how we respond to it. Our promise is simple:
- We will not reschedule to a date that would be unsafe.
- We will not reschedule to a situation where venue capacity has been exceeded.
Your safety and the quality of your experience always come first.
How We Make the Call
- Weather is monitored beginning 10 days prior to every event.
- We track wind speed, rain probability, lightning risk, and burn bans from the nearest weather stations.
- Updates begin as conditions evolve:
- 10–5 days out: Early tracking and preliminary communication.
- 4 days out: Attendees are alerted if forecasts show potential risk.
- 4–48 hours out: Final decision made using the most current data.
Even if rain does not fall on event day, unsafe setup or launch conditions may still require a reschedule. We make the final call to protect all guests, crew, and property.
2. What Happens If Your Event Is Rescheduled
How You’ll Be Notified
If an event must be rescheduled, all ticket holders will be notified through:
- Email (if subscribed and permitted)
- SMS (if provided and permitted)
- Social Media (Instagram / Facebook)
- The Official Night Lights Website
We aim to announce reschedules more than 24 hours before the scheduled event, though this may vary if weather patterns shift rapidly.
The Reschedule Process
When a reschedule occurs:
- All tickets automatically transfer to the new date with no fees.
- No action is required, if you plan to attend.
- You may re-download your updated tickets through your Account Dashboard once the new date is confirmed.
- The new date may be:
- The day before or day after the original date
- The following weekend
- Or a later date, depending on venue availability and logistics
Each rescheduled date is chosen carefully to ensure it is safe, permitted, and within venue capacity limits. We will never hold multiple overlapping events that exceed safe attendance levels.
Why We Reschedule (Not Cancel)
Night Lights does not cancel events due to weather. Instead, we reschedule to ensure every guest receives the full, intended experience. This approach maintains event integrity while prioritizing guest safety and community value.
3. Your Options After a Reschedule
1. Attend the New Date
- Your tickets automatically move to the rescheduled event.
- No further action needed. New tickets can be re-downloaded through the Account Dashboard.
2. Transfer to Another 2025 Event
- You may request a transfer to a different confirmed Night Lights event within the current year (available events may be limited towards the end of the year).
- Availability depends on venue capacity and schedule.
- Requests must be made before the deadline that will be posted when a reschedule is announced.
- No fees will be charged for these special transfers if they are requested before the deadline. Fees will apply after that date.
3. Convert to Ticket Credit for THE FOLLOWING YEAR
- If you cannot attend the reschedule or a different 2025 event, you may convert your tickets to Ticket Credit.
- Credits are valid for the same number of tickets purchased, regardless of future pricing.
- Credit can be redeemed once the 2026 schedule is announced and credits expire at the end of that season.
- Credits cannot be reinstated, refunded, or extended.
- You only have until the end of the following year to use your credits. Unused credits cannot be held for multiple seasons.
4. Refund (with Ticket Protection)
- Refunds are only available if you purchased Ticket Protection at checkout.
- Ticket Protection covers any reason, including travel conflicts, reschedules, or personal scheduling issues, even if it's out of your control.
- Without Ticket Protection, refunds are not available.
Option Deadline
All reschedule-related requests will have a deadline. If you do not select an option by the deadline date, your tickets will remain active for the new, rescheduled event and these options will expire.
4. Summary and Agreement
Key Takeaways:
- Weather-dependent events may be rescheduled for safety.
- We will never reschedule to an unsafe date or beyond venue capacity.
- Night Lights does not cancel; events are rescheduled to maintain the experience.
- Ticket Protection is the only path to a refund.
- Ticket Credit and transfer options are available for flexibility.
- All options will have a deadline that will be posted.
By purchasing tickets, you acknowledge and accept the possibility of reschedule due to weather or safety conditions. You also agree to stay informed through official communication channels and updates.
For ongoing information and event updates, always check the official Night Lights website and follow Night Lights social media channels before traveling to your event.
Still have questions? This might help
What kinds of weather events can impact a reschedule?
Because Night Lights takes place at outdoor venues, it is highly dependent on the weather. The weather factors we must consider are:
- Rain
- Lightning Strikes
- Wind
- Burn Bans
Our goal is always to give as much notice as possible if we do plan on postponing an event. We'll update you about any changes to our schedule first through social media and our website, then email, and SMS (if subscribed).
Follow us on social media and check our website throughout event week
This is the BEST way to make sure you don't miss important event updates.
How else can you make sure you don't miss any important updates?
If you were the original purchaser: If you purchased tickets using your email and phone number, you are automatically on our list to receive updates. You may want to allow the following email addresses to your safe list, to avoid being sent to a promotions folder, spam or junk. Search your inbox if you don't see anything from us.
- Email updates will come from: support@mg.nightlightsevent.com or updates@mg.nightlightsevent.com
- SMS updates will come from: 1-833-694-1881
If you un-subscribed to these emails or sms messages, reach out to us, so we can fix this for you.
If someone else purchased the tickets for you: you are most likely not registered to receive updates with us. Please reach out to us so we can get you on our list, or sign up for event updates at the bottom of any of our event pages.
What happens to my tickets when there is a reschedule?
We make it simple so there is nothing you need to do! In case of a reschedule, all tickets are automatically transferred to the new date. All you have to do is show up with your original tickets (even though they have the old date on them), or you can request new tickets be sent in the Account Dashboard. Just click on the “Resend Tix” button.
What if I am unable to attend the makeup date?
If you are unable to attend the make-up date, we will provide the option of a Ticket Credit that can be used to hold your tickets for a future Night Lights event, the following year.
Read our full Ticket Credit Policy here
What if I have Ticket Protection?
If Ticket Protection was purchased for the ticket, you qualify for a refund.
Read our fill Ticket Protection Policy here
How can you protect yourself from a reschedule?
If you are concerned about the chance of a reschedule, your best option in this circumstance is to purchase Ticket Protection with your order. Ticket Protection can be added to your order during checkout and will allow you to receive a refund for any reason, including a rescheduled event.
Read our full Ticket Protection Policy here
Do you ever cancel an event entirely?
In our 5+ years of running Night Lights Event (over 60 events), we have only cancelled an event three times. A cancellation means that the event cannot be held and there is no makeup date. In the case of a cancellation, we will issue a 100% refund to all customers.
